Reference

What You Agree To When You Use ninja123

These terms set out the rules that apply to your ninja123 account — how it works, what we expect from you, and what you can expect from us.

Account holder agreementTouch 'n Go eWallet coveredBoost & GrabPay activity includedMalaysia access — where local law permitsApplies to all device types
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ninja123 What You Agree To When You Use ninja123
HOW WE OPERATE

Our Approach to Your Account and Data

These terms are written to be readable, not to bury obligations in legal language. Here is how we handle the areas that matter most to your account security, your data, and your ability to access and correct your own records.

Account Security

Login is protected by OTP verification sent to your registered mobile number. We do not store your e-wallet PIN or banking credentials — those stay inside your own payment app.

Data Retention

We retain account transaction records for as long as required by the rules applicable to the platform. You can request a summary of your account activity via live chat at any time.

Cookie Use

We use session cookies to keep you logged in across pages and to remember your preferred lobby view. No cookie carries payment data. You can clear cookies without affecting your account balance.

Requesting Changes

To update your registered email, phone number or payment details, go to account settings on any device and follow the identity-verification step before the change is confirmed.

TERMS QUERIES

How to Reach Us About These Terms

If any clause in these terms is unclear, or if you want to raise a concern about how they have been applied to your account, our support team handles these requests directly. Reach out through the channels below and quote your account username so we can pull up your record without delay. We aim to acknowledge all terms-related queries within one working day.

Team online

Live Chat

Start a chat session from within your account dashboard. Quote your username and the specific clause you are asking about so the agent can respond accurately.

Email Support

Send your question to our support address listed in your account settings. Include your registered email and the transaction reference if the query involves a payment dispute.

Help Centre

Our self-service help section covers the most common terms queries — account restrictions, wallet limits, and what happens during an account review — without needing to queue.

Common Questions About These Terms

These questions come up regularly when our account holders read through the terms for the first time. The answers below are plain-language versions of the relevant clauses — not legal substitutes for the full text.

Yes. Every transaction processed through Touch 'n Go eWallet, Boost or GrabPay is covered the moment you confirm the payment inside your e-wallet app. The terms apply to the full lifecycle of that transaction.

No. One account per person is the rule. If we detect duplicate accounts sharing the same identity documents or device, both may be suspended pending a review of any balance held.

We may restrict, suspend or close your account depending on the severity of the breach. Any funds held at the time may be withheld until our review is complete. We will contact you via your registered email.

We post a notice on the platform before any material update takes effect. Continuing to use your account after the stated notice period means you have accepted the updated terms.

Raise it through live chat with your transaction reference. Disputes involving Touch 'n Go eWallet, GrabPay or Boost also need to follow the payment provider's own dispute process alongside ours.

Access and eligibility depend on your local law. The platform is available where local law permits. It is your responsibility to confirm that accessing and using the platform complies with the laws in your location.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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